Delivery & Returns Information

General Delivery Information

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received and accepted will, subject to availability, be despatched within the following 7 working days unless you are otherwise notified.

 

PAYMENT AND TAXES

We accept online payment in a secure environment by credit or debit card. All transactions are shown in pounds sterling (£). All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

 

UK DELIVERY

Stock permitting, all orders are usually despatched within 72 hours of being accepted if product is in stock, to arrive with UK customers within seven working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

Other products are handmade to order and delivery may take 6 – 8 weeks.

If you’re purchasing a gift and need delivery by a specific date please contact us first.

 

 

STANDARD DELIVERY

Cost will vary dependant on item and will be added at checkout. Please allow 7 working days for your delivery following email confirmation.  

 

OVERSEAS DELIVERY

If you would like us to ship to a destination outside the UK, please contact us first.

 

Returns

If, for any reason, you are not happy with your online purchases you can return them to us for a refund or exchange providing they are unused and in re-saleable condition. If you wish to return any items purchased online at www.kdloves.com, please follow the steps below:

  1. The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).

  2. Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund.

  3. Delivery and gift box charges are not eligible for refund.

  4. All items must be returned in unused and saleable condition with original tags attached.

  5. Please complete the Returns Form enclosed with your order as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.

  6. The customer is responsible for the postage costs incurred when returning items.

  7. Please obtain a proof of postage from your post office by using Royal Mail Registered Post or similar so that we can complete your request in the event of items being lost in transit. We cannot be held responsible for loss of items.

  8. Any item purchased via telephone, mail order or internet must be returned directly to: Returns, Priory House, Field Dalling, Holt, Norfolk, NR25 7LG

Headboards and made to measure items

Kelling Designs/KDLoves Headboards and made to measure items are non-refundable.

Return of Faulty, Incorrect or Sub-standard Products

If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. Please return the item(s) following the steps above.

Return of Sale Items

Sale items purchased by telephone or through our online store can be returned for a full refund, if returned within 7 working days of receipt of item for all UK customers and within 14 working days of receipt of item for overseas customers.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – You have a statutory right (exercisable up to and including the fourteenth calendar day after the day of delivery), to cancel your order for any reason and receive a full refund. If you have recently placed an order with us and wish to cancel it, please email us quoting your order reference no, the date the order was placed, your name and postcode. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Our returns address is: Returns, Priory House, Field Dalling, Holt, Norfolk, NR25 7LG.

Your statutory right to cancel does not apply to made to measure orders.

Nothing in these Terms and conditions will affect your statutory rights.